Shipping policy

4.1 Shipping Coverage

We currently ship across India. Orders to remote, hilly, or island territories (including parts of the North-East, Andaman & Nicobar, and Lakshadweep) may have extended delivery timelines or limited serviceability. Please check pin code serviceability at checkout.

International shipping is not available at this time.

4.2 Dispatch Timeline

• Standard orders: Dispatched within 1–2 business days of order confirmation and payment clearance.
• Bulk orders (above 5 kg): Dispatched within 3–5 business days, subject to stock availability.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• You will receive a dispatch confirmation email/SMS with tracking details once your order is shipped.

4.3 Estimated Delivery Time

• Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2–4 business days
• Tier 2 & Tier 3 cities: 3–6 business days
• Remote or rural areas: 5–10 business days

These are estimated timelines and may vary during peak seasons (Diwali, Holi, year-end), weather disruptions, or logistics partner constraints. TJC is not liable for delays caused by logistics partners once the order has been dispatched.

4.4 Shipping Charges

We offer free shipping on all orders across India, with no minimum order value. No shipping charges will be applied at checkout.

Bulk B2B orders: Shipping terms are agreed separately as part of the B2B quotation and purchase order process.

4.5 Logistics Partners

We work with reputed logistics partners including but not limited to Delhivery, Shiprocket, Blue Dart, and DTDC. The logistics partner assigned to your order will be communicated in the dispatch confirmation. TJC reserves the right to use the most appropriate courier based on delivery location and order weight.

4.6 Order Tracking

Once your order is dispatched, a tracking link will be sent to your registered email and mobile number. You can track your order in real time through the courier partner's website or app using the AWB (Air Waybill) number provided. For marketplace orders, tracking is available directly on the respective platform (Amazon, Flipkart, etc.).

4.7 Failed Delivery & RTO (Return to Origin)

In case of a failed delivery (customer unavailable, incorrect address, refused delivery):

• The courier will attempt delivery up to 3 times before marking the shipment as undeliverable.
• You will be notified of failed delivery attempts via SMS/email.
• If the shipment is returned to us (RTO), we will contact you to arrange re-delivery. Re-delivery shipping charges will be borne by the customer.
• Prepaid orders that are returned due to customer unavailability will be refunded after deducting the original shipping and RTO handling charges (typically ₹80–₹120).

4.8 Damaged in Transit

If your order arrives in a visibly damaged condition, please do not accept the delivery without documenting the damage. Take photographs/video at the time of delivery and raise a complaint with us within 24 hours at support@sangeetaconsumergoods.com. Refer to Section 3 (Refund & Return Policy) for the claims process.

4.9 Address Accuracy

Customers are responsible for providing accurate and complete delivery addresses at the time of placing the order. TJC is not liable for non-delivery or delays caused by incorrect or incomplete address information. If you notice an error in your delivery address after placing an order, please contact us immediately at orders@thejaggerycompany.com before the order is dispatched.